FAQS

Products and Compatibility

How do I choose the correct phone model?

Open your phone’s settings and check the exact device name before ordering.

For iPhone, go to:

Settings → General → About → Model Name

Please do not select a case based only on screen size or appearance, as different phone models may have different dimensions and camera layouts.

Will the case fit my phone perfectly?

Each case is designed for the phone models listed on its product page. Please select the exact model before adding the item to your cart.

Casevoly is not responsible for compatibility issues caused by selecting the wrong device model, although eligible items may still be returned under our Return and Refund Policy.

What materials are used?

Materials vary by product and may include genuine leather, PU leather, leather-finish materials, silicone, TPU, microfiber lining, metal hardware, magnetic components, or other materials.

Please check the product description for the exact material used in the style you are purchasing.

Are all cases compatible with MagSafe?

No. Only products specifically marked as “MagSafe Compatible,” “Magnetic,” or similar are designed for magnetic charging or accessories.

Magnetic strength may also vary depending on the charger, accessory, phone model, and thickness of the case.

Can the card holder replace my wallet?

Card capacity varies by design. Most card-holder cases are intended for a small number of essential cards.

Overfilling the card compartment may stretch the material, affect closure, or reduce the case’s protective performance.

Will the color look exactly like the website photos?

We make reasonable efforts to display product colors accurately. However, slight differences may occur because of screen settings, lighting conditions, photography, material texture, and production batches.

 

Orders and Payments

How do I place an order?

Select your product, choose the correct phone model and color, add the item to your cart, and follow the checkout instructions.

Please review your product selection, delivery address, email address, and order total before submitting payment.

Can I change or cancel my order?

Please email support@casevoly.com within 12 hours of placing your order.

Changes and cancellations are not guaranteed. Once an order has entered processing or has been dispatched, we may be unable to modify or cancel it.

What payment methods do you accept?

We accept major credit and debit cards and other secure payment methods displayed at checkout.

Available methods may vary by country, currency, device, and payment provider.

Is my payment information secure?

Payments are processed through secure third-party payment providers. Casevoly does not directly receive or store your complete credit or debit card number.

Shipping and Tracking

How much does shipping cost?

Casevoly offers free standard shipping on orders placed through our website unless a different charge is clearly displayed at checkout.

How long does delivery take?

Orders are normally processed within 1–2 business days.

Estimated standard delivery is usually 7–10 business days after dispatch. Total delivery time is generally approximately 8–12 business days.

These are estimates rather than guaranteed delivery dates.

How can I track my order?

Once your order has shipped, we will send a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take up to 72 hours to become active after dispatch.

Will I have to pay customs duties?

International orders may be subject to customs duties, import taxes, or local handling fees.

Unless these charges are specifically collected at checkout, they are determined by the destination country and are the responsibility of the recipient.

 

Returns and Refunds

What is the return period?

Eligible products may be returned within 30 days after the date of delivery.

The product must meet the conditions stated in our Return and Refund Policy.

Who pays for return shipping?

Casevoly covers reasonable return shipping costs when the item is defective, damaged upon arrival, or different from what was ordered.

For change-of-mind returns, incorrect model selection, preference-related returns, or accidental purchases, the customer is responsible for return shipping.

Do you charge a restocking fee?

No. Casevoly does not charge a restocking fee for eligible returns.

How long does a refund take?

Once the return is received and inspected, approved refunds are processed to the original payment method within 7 business days.

Your bank or payment provider may require additional time to display the refund.

What should I do if my item arrives damaged or incorrect?

Email support@casevoly.com as soon as possible and include your order number, a description of the problem, photos of the product, the packaging, and the shipping label.

We will review the information and provide an appropriate solution.