Return and Refund Policy

We hope you enjoy your Casevoly purchase. If an item is not right for you, the following policy explains how to request a return.

30-Day Return Period

Eligible products may be returned within 30 days from the date the order is delivered.

A return request must be submitted within this 30-day period.

Return Eligibility

To qualify for a return, the product must:

  • Be in unused, unworn, or resalable condition
  • Be free from scratches, stains, odours, alterations, or customer-caused damage
  • Include its original packaging and any straps, accessories, inserts, or components
  • Include valid proof of purchase or the Casevoly order number

Customers may carefully inspect an item after delivery. Products showing signs of extended use or damage beyond reasonable inspection may not qualify for a full refund.

Change-of-Mind Returns

We accept eligible returns for reasons including:

  • You changed your mind
  • You do not like the color or style
  • You accidentally ordered the wrong item
  • You selected the wrong phone model
  • The product is no longer needed

For these returns, the customer is responsible for the return shipping cost.

Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, or different from what you ordered, contact support@casevoly.com as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or video of the product
  • A photo of the outer packaging
  • A photo of the shipping label

After reviewing the claim, Casevoly will provide an appropriate resolution. This may include a replacement, refund, or prepaid return instructions.

Casevoly will cover reasonable return shipping costs when the return is required because:

  • The product arrived defective
  • The product was damaged before or during delivery
  • The wrong model, color, or product was sent

Return Shipping Costs

Casevoly pays return shipping when:

  • The item is defective
  • The item arrived damaged
  • The item is incorrect or does not match the order

The customer pays return shipping when:

  • The customer changed their mind
  • The wrong phone model was selected
  • The wrong color or design was selected
  • The order was placed accidentally
  • The product is returned because of personal preference

Original expedited shipping charges, where applicable, are not refundable unless the return resulted from an error by Casevoly.

No Restocking Fee

Casevoly does not charge a restocking fee for eligible returned products.

How to Request a Return

  1. Email support@casevoly.com within 30 days after delivery.
  2. Include your order number and reason for the return.
  3. Wait for return authorization and the correct return address.
  4. Pack the product securely with all original components.
  5. Send the return using a trackable mailing service.
  6. Email the return tracking number to support@casevoly.com.

Do not send a return to the address shown on the original parcel unless our support team specifically confirms that address.

Returns sent without prior authorization may be delayed, rejected, or returned to the sender.

Return Method

Returns are accepted by mail only.

We recommend using a trackable shipping service and retaining the shipping receipt until the refund is completed.

Casevoly is not responsible for customer-paid return packages that are lost before reaching the authorized return location.

Return Address

The correct return address will be provided after your return request is reviewed and approved.

To request the address, email:

support@casevoly.com

Inspection and Refund Approval

After the return is delivered, we will inspect it to confirm that it meets the conditions of this policy.

If approved, the refund will be issued to the original payment method within 7 business days.

Your bank, card issuer, PayPal, or payment provider may require additional processing time before the refund appears in your account.

Partial or Declined Refunds

A refund may be reduced or declined when:

  • The item is returned after the 30-day period
  • The item has been used, damaged, altered, or stained
  • Parts, straps, accessories, or packaging are missing
  • The returned product is different from the item purchased
  • The damage was caused after delivery

We will contact you if there is an issue with the returned product.

Exchanges

We do not currently process direct exchanges.

To obtain a different model, color, or product, return the original eligible item and place a new order.

Order Cancellations

Cancellation requests should be sent to support@casevoly.com within 12 hours after purchase.

Cancellation is not guaranteed. Orders that have entered processing or shipment may no longer be cancelled.

If the order has already shipped, you may request a return after delivery under this policy.

Contact Us

For return or refund assistance:

Email: support@casevoly.com