Privacy Policy

This Privacy Policy explains how Casevoly collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or interact with our services.

1. Information We Collect

Depending on how you interact with Casevoly, we may collect:

Contact and Account Information

• Name
• Email address
• Telephone number
• Account login information
• Communication preferences

Order and Delivery Information

• Billing address
• Shipping address
• Products ordered
• Order number
• Returns and refund information
• Delivery and tracking information

Payment Information

Payments are processed by third-party payment providers.

Casevoly does not directly receive or store your complete card number. We may receive limited payment information such as payment status, payment method type, transaction identifier, and billing confirmation.

Device and Usage Information

• IP address
• Browser type
• Device type
• Operating system
• Approximate location
• Pages viewed
• Products clicked
• Cart activity
• Referring website
• Cookie and advertising identifiers

Communications

We may retain messages, attachments, product photos, reviews, survey responses, customer-service records, and other information you submit to us.

2. How We Use Information

We may use personal information to:

• Process and deliver orders
• Confirm payments
• Provide tracking information
• Handle returns, refunds, and disputes
• Respond to customer-service enquiries
• Detect fraud and protect website security
• Maintain customer accounts
• Improve our products, website, and services
• Measure website performance
• Personalize website content
• Send marketing communications where permitted
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may support:

• Shopping-cart functionality
• Account login
• Security and fraud prevention
• Website preferences
• Analytics and performance measurement
• Advertising attribution
• Personalized or targeted advertising, where permitted

You may manage non-essential cookies through our cookie or privacy settings where available.

Disabling certain cookies may affect website functionality.

4. How We Share Information

We may disclose personal information to service providers that help us operate our business, including:

• E-commerce platform providers
• Payment processors
• Fraud-prevention providers
• Warehouses and fulfilment partners
• Shipping carriers and tracking providers
• Customer-service systems
• Email and SMS service providers
• Website hosting and security providers
• Analytics providers
• Advertising and social-media platforms
• Professional advisers and legal authorities

These parties may use information only for the relevant service or as permitted under their own legal obligations.

We may also disclose information:

• To comply with law or legal process
• To protect customers, Casevoly, or others
• In connection with a merger, financing, acquisition, sale, or business restructuring
• With your direction or consent

5. Sale or Sharing of Personal Information

Casevoly does not sell personal information for money in the traditional sense.

However, the use of certain advertising cookies or disclosure of identifiers to advertising partners may be treated as a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws.

Eligible residents may submit an opt-out request through our privacy choices tool, where available, or by emailing support@casevoly.com.

Please use the subject:

Do Not Sell or Share Request

Additional information is available on our Do Not Sell or Share My Personal Information page.

6. Marketing Communications

You may unsubscribe from promotional email by using the unsubscribe link included in the message.

You may still receive non-promotional messages relating to orders, shipping, returns, security, or customer service.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain business and tax records
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Meet legal obligations

Retention periods vary depending on the type of information and applicable law.

8. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information.

No online transmission or storage system is completely secure. We cannot guarantee absolute security, but we take reasonable steps to reduce unauthorized access, loss, misuse, or disclosure.

9. International Data Transfers

Casevoly and its service providers may process information in countries different from the country where you live.

Where required, we use appropriate legal or contractual safeguards for international transfers.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Obtain a portable copy
• Restrict or object to certain processing
• Withdraw consent
• Opt out of targeted advertising, sale, or sharing
• Appeal a denied privacy request
• Submit a complaint to a data-protection authority

These rights may be subject to legal exceptions.

To submit a request, email support@casevoly.com and describe the right you wish to exercise.

We may request information necessary to verify your identity and protect your account.

11. California and Other U.S. State Residents

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, portability, targeted advertising, profiling, and the sale or sharing of personal information.

Casevoly will not unlawfully discriminate against you for exercising an applicable privacy right.

An authorized agent may submit a request where permitted by law. We may require evidence of the agent’s authority and verification of the customer’s identity.

12. European Economic Area and United Kingdom

Where applicable, we process personal information based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent

You may withdraw consent at any time where consent is the processing basis.

13. Children’s Privacy

Our website is not directed to children under 13, or a higher minimum age where required by local law.

We do not knowingly collect personal information from children for whom parental consent is legally required.

If you believe a child has submitted information, contact support@casevoly.com.

14. Third-Party Websites

Our website may link to independent third-party websites.

Their privacy practices are governed by their own policies, and Casevoly is not responsible for those independent practices.

15. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes.

The revised policy will be posted on this page with an updated effective date.

16. Contact Us
Email: support@casevoly.com