Shipping Policy

This Shipping Policy explains how orders placed through Casevoly are processed and delivered.

Order Processing

Orders are normally processed within 1–2 business days after successful payment.

Business days are Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will begin processing on the following business day.

Processing may take longer during major promotions, product launches, holidays, or periods of unusually high order volume.

Shipping Cost

Casevoly offers free standard shipping on orders placed through our website unless a different shipping charge is clearly displayed before checkout is completed.

Any optional expedited service and its cost will be shown at checkout when available.

Estimated Delivery Time

Estimated standard delivery is generally:

  • Order processing: 1–2 business days
  • Transit after dispatch: 7–10 business days
  • Estimated total delivery time: approximately 8–12 business days

Delivery estimates begin after the order has been dispatched.

Delivery dates are estimates and are not guaranteed. Actual delivery may be affected by destination, carrier operations, customs processing, weather, holidays, incorrect address details, local disruptions, or remote delivery locations.

Shipping Destinations

We ship to most destinations supported by our checkout system.

If we are unable to deliver to your address, the checkout page may prevent the order from being completed or our support team will contact you.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take up to 72 hours to become active after dispatch.

Multiple products from the same order may occasionally be shipped separately. In that case, you may receive more than one tracking number.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address.

Please review the following before completing checkout:

  • Recipient name
  • Street and building number
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Telephone number, where requested

If you notice an error, contact support@casevoly.com within 12 hours of ordering.

Once an order has been processed or dispatched, we cannot guarantee that the address can be changed.

Failed Delivery and Returned Packages

If a package is returned because of an incomplete address, incorrect address, refusal, repeated failed delivery attempts, or failure to collect the parcel, we will contact you after the package is returned to us or our logistics partner.

Additional shipping charges may apply if the customer requests reshipment due to an address or collection issue not caused by Casevoly or the carrier.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these fees are specifically displayed and collected during checkout, they are not included in the product price and are the responsibility of the recipient.

Casevoly cannot control or predict charges imposed by local customs authorities.

Shipping Delays

Possible causes of delay include:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier capacity limitations
  • Remote delivery locations
  • Incorrect address information
  • Local service disruptions
  • Delayed tracking scans

If your tracking has not updated for more than 7 business days or your package has not arrived within 15 business days after dispatch, please email support@casevoly.com.

Include your order number and tracking number.

Lost Packages

If tracking confirms that the package has been lost in transit, we will work with the carrier or logistics provider to investigate.

When the loss is confirmed, we may offer a replacement or refund, depending on availability and the circumstances of the shipment.

Delivered but Not Received

If tracking shows that your package was delivered:

  • Check around the delivery location
  • Check with household members or neighbours
  • Contact your building reception or mailroom
  • Contact the local carrier
  • Confirm that the order address was correct

If the package still cannot be located, email support@casevoly.com so we can assist with the next steps.

Contact Us

Questions about shipping or delivery may be sent to:

Email: support@casevoly.com